Software Service Contract (SSC)



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Geomet - Software Service Contracts

An SSC is the foundation of a working relationship between you and all of the resources of the GEOMET Software engineering team.

With an SSC you are supported with:

An SSC is designed as the bridge between you and our development team, ( non-SSC customers desiring support are required to issue a valid credit card to receive assistance on an hourly basis). Your SSC gives your CMM technician the help he/she needs when needed. Also, SSC payments help fund the development process and allow customers a conduit into making suggestions which help influence the direction Geomet will take.

An SSC is not a CMM support contract for hardware or calibration, it is not designed for on-site support. Although on-site support is available for added cost, in order to keep support costs to a minimum while maintaining future development, most application questions can be handled through the normal communications such as phone or e-mail.

One key prerequisite for an SSC is initial operator training. Telephone support is no substitute for hands-on training by an experienced Geomet Software engineer. Classes are available monthly at Helmel’s facility in Niagara Falls, NY, or our facility in Orange, CA. Onsite training programs are offered to bring our training program to your site at additional cost.

Software Service Contract Duration

All new Coordinate Measuring Machine sold by Helmel Engineering come with an initial SSC to provide support for your operators. When the expiration date of the SSC approaches, you will receive a renewal contract to continue the SSC coverage. The duration of a SSC contract is detailed in the table below.

Software Level Initial Period * Contract Extension
Geomet Junior 30 Days 1 Year
Geomet 101 1 Year 1 Year
Geomet 301 1 Year 1 Year
Geomet 501 1 Year 1 Year

* This initial period is provided free with a purchase of a Helmel CMM or as a upgrade to an existing Helmel CMM.

Geomet Interim releases are made available only on the Geomet web support site. These interim releases cover changes made between the major release dates which normally occur in June and December each year.  Geomet Interim Upgrades are available only to Software Service Contract holders.

If you are not an SSC holder, please contact our sales department at:
(716) 297-8644 or to obtain additional information or pricing.

Geomet requires an index file that provides a web address index to the Geomet Web Support Site. As new pages are added to the support web site, a new index file is created. This file must be added to your Geomet program folder to keep your Geomet current. Click here for your free download instructions.