An SSC is designed as the bridge between you and our development team, ( non-SSC
customers desiring support are required to issue a valid credit card to receive assistance
on an hourly basis). Your SSC gives your CMM technician the help he/she needs when needed.
Also, SSC payments help fund the development process and allow customers a conduit into
making suggestions which help influence the direction Geomet will take.
An SSC is not a CMM support contract for hardware or calibration, it is not designed
for on-site support. Although on-site support is available for added cost, in order to
keep support costs to a minimum while maintaining future development, most application
questions can be handled through the normal communications such as phone or e-mail.
One key prerequisite for an SSC is initial operator training. Telephone support is no
substitute for hands-on training by an experienced Geomet Software engineer. Classes are
available monthly at Helmel’s facility in Niagara Falls, NY, or our
facility in Orange, CA. Onsite training programs are offered to bring our
training program to your site at additional cost.
Geomet Interim releases are made available only on the Geomet web support site.
These interim releases cover changes made between the major release dates which normally occur in June and December each year. Geomet Interim Upgrades are available
only to Software Service Contract holders.
If you are not an SSC holder, please contact our
sales department at:
(716) 297-8644 or
sales@helmel.com
to obtain additional information or pricing.
