Exporting the Registry Key

Geomet utilizes the Windows Registry system to save and retrieve many settings that control the behavior of Geomet. These settings are written during operations and at shutdown time. Geomet retrieves these values when starting and presets many unique characteristics that you have chosen.

The Windows Registry can become corrupted by abnormal conditions such as crashes or a power failure to name two.

One tool we use in supporting your Geomet system is to look at your registry settings to determine if there is any problem settings. For us to look at you registry settings, an export of the registry key is done. That resulting data file is then sent to us and we can review it.

Please follow these steps to properly export the full Geomet registry key.

Step 1 From the Windows <Start> button, select <Run>. Enter "regedit" in the Run command window.
Step 2 The Registry Editor retains the last settings and may not look the same as shown here. Locate the key "HKEY_CURRENT_USER" and click the [+] button to expand it.
Step 3 Locate the "Software" key and click the [+] button to expand it.
Step 4 Highlight the "GEOMET 101" key. It is not necessary to expand it.
Step 5 Using the Main Menus from the Registry Editor, choose [Export]. In the "Export Registry File" tool the "Selected Branch" should be chosen and the listed key should be: HKEY_CURRENT_USER\Software\GEOMET 101 Choose a location to save the file and provide a name for the file. The file should be Registration Files (*.reg).
Step 6 Complete the Support Form, and attach this registry file in the "Attach Support Files" section of the form and include as much information as possible to assist us in helping you. You can alternatively email the registry file to: support@helmel.com.