How to obtain support.
Geomet provides support for your Geomet product over the web with the
Geomet web site, contacting our support staff or submitting a service
request.
When purchased, basic support coverage is provided based on the following
table:
|
Software
Level |
Initial Period * |
Contract Extension |
|
Geomet Junior |
30 Days |
1 Year |
|
Geomet 101 |
1 Year |
1 Year |
|
Geomet 301 |
1 Year |
1 Year |
|
Geomet 501 |
1 Year |
1 Year |
|
* This initial
period is provided free with a purchase of a Helmel CMM or as a upgrading to
an existing Helmel CMM. |
Continued support is provided through the purchase of a
Software Service
Contract on a yearly basis.
Submit your request.
Under most conditions, submitting a support request through the web is
your first choice. When submitting a request, all our engineers receive the
request and an action is started immediately. To submit a request,
please use this
form. To assist in describing your support request, please
include a Inspection Program (yourfile.GMT) which will provide us
added information to help resolve your request.
Contact us by phone.
You can always contact us directly in you have a valid software service
contract. To contact us please call:
(716) 297-8644 - Helmel Engineering, East Coast
(714) 637-9378 - Helmel Engineering, West Coast
