Bug Report Form

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. This form should only be used for software bugs, not general support questions.

If you are looking for Software Support, or wish to provide us with sample files, please use the Support Request Form.

If what you want to offer us a suggestion or a request for enhancement, please use our suggestion form.

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Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Reported issues that have been corrected can be found here.

Please be as specific as possible when describing the problem. It is helpful if you provide a part program that contains the problem being reported. To send us the file, please email it to support@helmel.com. At this time, the reporting form below does not support attached files.

Software Information :
Which software are you reporting on :	7.00.015 Geomet 6.66 Geomet 6.65 Geomet Version 4.0 Geomet Version 5.0 Geomet Version 6.0 GeoCAD Version 5 GeoTracker Geomet Gage R&R GeoClean
Software version number (example 6.00.012.001) :	*
Current Software Level :	Geomet Junior Geomet Junior Plus Geomet 101 Geomet 101 with GeoPlus Geomet 301 Geomet 501 Other *
Windows Operating System :	Windows Vista Windows XP Windows 3.1 Windows NT Windows 95 Windows 2000 Windows 98 Windows 98 SE Windows 98 ME Other *
Other operating system if not listed above :
CMM Information :
CMM Manufacturer / Model :	I Don't Know CheckMaster - Manual CheckMaster - DCC Microstar - Manual Microstar - DCC Phoenix Rambo Retrofit *
CMM Manufacturer and Model if not listed above :	*
CMM Serial Number :	*
What CMM Interface are you using .....Locating your Interface :	I Don't Know ProCounter 1 ISA Tech 80 ISA ProCounter II USB Heidenhain VRZ All Models PMAC 1 Serial with LCD Joystick PMAC 1 ISA with LCD Joystick PMAC 2 ISA with LCD Joystick PMAC 1 Serial with Game Port Joystick PMAC 2 ISA with Game Port Joystick PMAC 1 Serial with USB Joystick PMAC 1 ISA with USB Joystick PMAC 2 with USB Joystick PMAC PC104 with USB Joystick Renishaw UCC1 with USB Joystick Renishaw UCC0 with USB Joystick
Company/Operator Information :
Your Name :	*
Company :	*
Address :	*
City :	*
State :	*
Zip :	*
Phone :	*
Phone Ext :
E-mail :	*

Describe Problems or Conditions :
Please enter a brief one-line description of the problem : (example: "User Prompt, image does not show")
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps: (example: "1. Create a new file. 2. Insert some text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
* = required fields
Please enter image characters here:	*
If you cannot read the image, click for a new one:	New image